OTTAWA – The CRTC has dismissed complaints from Wind Mobile regarding its roaming arrangements with Rogers.
The wireless newcomer accused Rogers of undue preference over its handling of call transitions, known as handoffs, in a complaint last October. As Cartt.ca reported, Wind alleged that Rogers provided seamless (soft) handoffs for its own discount Chatr brand, while not doing the same for Wind, meaning that its customers experienced dropped calls when moving out of a Wind network zone and into a Rogers area.
The Commission said Friday that the roaming agreement negotiated between Wind and Rogers does not include seamless roaming, and, that Wind failed to demonstrate the existence of a preference in the circumstances of this case. In light of that, the Commission also said that it would be “inappropriate” for it to deal with the issue of mandating seamless roaming.
