TORONTO – Rogers is handing parents real-time control of their family’s wireless data.
The company said Thursday that its Share Everything customers may now manage their data through the MyRogers app. Specifically, the family bill payer can set data allowances for each family member and, upon receiving notification that the threshold has been reached, may choose to either continue letting them use data, allocate more data from another family member, or buy data top-ups to keep the family going to the end of the bill cycle. The bill payer may also switch off data for an individual and turn it back on whenever they want, though data automatically turns back on when the next billing cycle begins.
With approximately 1.5 million customers contacting the company each year about their wireless data use, Rogers president and CEO Guy Laurence said that the launch of this tool will have a big impact on its customer service.
"Wireless data usage is one of the top reasons our customers call us every month," said Laurence, pictured at the launch event in Toronto. "Today, we're solving that by giving customers full control over how to manage it in real-time."
www.rogers.com/data
