OTTAWA – The Public Interest Advocacy Centre (PIAC) today requested the CRTC immediately open an inquiry into the Rogers network outage impacting Canadians across the country starting around 4:30 a.m. ET this morning.
In a letter submitted to the CRTC, signed by PIAC’s executive director and general counsel John Lawford, and obtained by Cartt.ca, PIAC further requested the CRTC launch a public notice to examine whether Canadian telecommunications providers “should be required to provide a baseline of emergency planning, refund requirements, notice and transparency and other consumer protections, interconnection, wholesale and other requirements as conditions of service to operate in Canada…”
The letter goes on to say, PIAC does not believe it is “required to justify the seriousness of the disruption faced by consumers and citizens regarding the present outage, which is manifest, and which is particularly egregious in light of a previously reported outage by Rogers in 2021 and outages recently experienced in Canada’s north.”
As of 2:30 p.m. ET, service was still down and limited information had been provided by Rogers.
